Privacy Policy

Last updated: 6 September 2026.

Who is responsible

PCN Clarity is operated by PCN Clarity
support@pcnclarity.co.uk. This operator is responsible for your personal data.

What we process and why

We process your email, parking notice details, vehicle registration, uploaded documents, answers, assessments, drafts and case history to provide the requested service. Payment records support purchase verification, accounts and fraud prevention. Security records and limited funnel events help protect the service and understand how it is used.

Our proposed lawful bases are performance of our contract for case assistance, legitimate interests for security and limited service measurement, and legal obligations for required financial records. These purposes and provider arrangements must be confirmed by the business before launch.

Your documents and service providers

Supabase provides database and private file storage. OpenAI processes documents and supplied facts for extraction and automated analysis. Stripe processes payment card information; PCN Clarity does not store full card details. Resend sends case emails. Vercel hosts the application. Your documents are not intentionally included in transactional emails.

Provider locations, international transfer safeguards, contractual terms and backup retention must be verified and documented before launch. An application setting requesting that AI responses are not stored does not by itself remove all provider processing or security retention.

What to upload

Only upload documents you are entitled to use. Avoid unnecessary information about other people and unnecessary health or other sensitive information. You can describe relevant circumstances without supplying more personal detail than needed.

Retention and deletion

Case documents and generated responses are scheduled for deletion 90 days after case creation, or earlier if you delete the case. Download your records before then. Secure access links expire after 30 days; you can request a fresh link while your case exists. Payment records may remain separately for accounting and legal obligations. The final financial-record and provider-backup retention schedule must be confirmed before launch.

Your choices and rights

You can correct extracted notice details before assessment and delete your case through its privacy controls. You may request access, correction, deletion, restriction or portability where applicable, and object to processing based on legitimate interests. Contact the operator above. You can also complain to the Information Commissioner’s Office.

Automated assistance

The service produces automated suggestions. You decide whether to buy, appeal, edit or submit. We do not make a binding decision on your parking charge or automatically send an appeal.